Troubleshoot

Experiencing error codes on your stairlift display

Please select the type of stairlift you have to view the error code and the diagnosis.

Straight

Curve

Code	Stairlift Issue	Stairlift Solution
C1	Low battery voltage level - trickle charge active	Lift operating normally
C6	Battery full - No charge active	Place the seat back in the traveling position. Check switch positioning or wire connection.
E6	Seat not in place (swivelled)	Check the key is in and turned to on position.
E9	Key switch of	Check power switch is in on position. Activate directional toggle switch to wake stairlift.
No Display	Power down - Sleep mode	Check power switch is in on position. Activate directional toggle switch to wake stairlift.
R3	Lift moving down (arm)	Lift operating normally.

Handle Your Own Stairlift Troubleshooting

Use our online Troubleshooting Guides for any potential question about your stairlift.Our guides also help immensely if you need assistance with stairlift troubleshooting. The following guides also will be able to provide details to assist with your understanding of your stairlift’s functionality.

We always recommend that your stairlift is serviced every 12 months to ensure trouble-free performance. However, we understand that you might run into a one-off situation where your stairlift may require priority attention. For that reason, we have made it possible for you to diagnose any potential problem you may be facing while handling stairlift troubleshooting.

With the Acorn Club portal, you can order new or extra keys for your Acorn Stairlift. At any time, you may order a replacement remote control. Because your stairlift’s details are already registered with Acorn Club, you'll know that any replacements will be just right.

Diagnose Your Stairlift

All of our stairlifts come with a helpful diagnostic display as a norm, which can be found on the stairlift carriage. The following display panel shows you the current status of your stairlift. However, it can also alert you to any potential problems. For example, you could run into being alerted for some of the following reasons:

The programmed stopping position has been overrun
Not ‘parking’ your stairlift on a charging point when not in use
The seat is not properly in the traveling position
When the leveling system is overreacting

Between reading the display and referring to our user guide, you will be able to diagnose any minor faults. You'll rectify many of them through your own stairlift troubleshooting.