frequently asked questions
It is common to have questions after you purchase a stairlift.
At Acorn Stairlifts, we wish to help you as much as we possibly can, other than providing some of the best stairlifts. If you have a question that isn’t answered here, please log into your account to check our “Resources” tab.
How do I sign up for Acorn Club?
If you are an existing customer of Acorn Stairlifts but don’t have an Acorn Club account set up yet, you can activate your account by:
- Choosing the "Sign In" button in the top right corner.
- Click the following option, “Click here to activate your account now”.
- You will be prompt to enter information about you and your stairlift.
- Then, you will be able to utilize the customer portal for all your Acorn stairlift needs!
Why is my stairlift beeping?
Refer to your user manual for the correct operation of your stairlift. If your stairlift still isn’t working properly, sign in to your Acorn Club account and view the stairlift Troubleshooting Guide with all the display codes to diagnose. Depending on the diagnosis, an Acorn engineer might be required to perform additional troubleshooting. However, our Troubleshooting Guide for all of our best stairlifts does an amazing job of answering majority of your concerns.
I am moving, can my stairlift come with me?
Yes, of course! Your stairlift is yours to keep at any location you choose to go to. However, re-installation may be required depending on the type of stairs you will have within your new household. This is a case by case situation.
Where can I find my Customer ID?
Your Customer ID can be found on the top of your order forms or any other formal documents.
Where can I find my stairlift Serial Number?
Your stairlift Serial Number can be located on the sticker on the base of your stairlift.
I would like to buy another stairlift, how do I do this?
If you are looking to buy and install one of our other best stairlifts, please contact our customer service as soon as possible.
Do Acorn Technicians work 24 hours?
Our team of Acorn technicians only works from 8:00 AM to 5:00 PM within your time zone. However, regardless of the time zone, our Customer Service line is open 24 hours, 7 days a week, 365 days a year.
What time does your customer service department close?
Our Customer Service department does not close! You are open to contacting customer service anytime as the department is open 24 hours, 7 days a week, 365 days a year to consult you on any needs you have regarding our best stairlifts.
What warranty do I get with my stairlift?
Every new stairlift comes with a 1-year comprehensive warranty. Each stairlift purchase as reconditioned comes with a 12-month warranty and one free service. Additional warranty packages are available if needed. You can log into your Acorn Club account to view the warranty coverage available for your specific stairlift.
Can I switch my stairlift off?
To ensure your batteries remain changed, you must keep your power supply switched on at all times.