(frequently asked questions)

Common Questions After You Purchase Your Stairlift .

It is common to have questions after you purchase a stairlift.

At Acorn Stairlifts, we wish to help you as much as we possibly can, other than providing some of the best stairlifts. If you have a question that isn’t answered here, please log into your account to check our “Resources” tab.

The Technician will arrive between 8am and 5pm on the day of the appointment. You will also get a confirmation email and text message of your appointment time.
You are able to contact for a tech to come out by contacting us using email:support@acornstairlifts.com or our phone number: (888-563-0410)
You can purchase your new coverage within the “My Stairlift” section of the Acorn Club site.
Refer to your user manual of your lift. Your stairlift digital display will highlight the code. You can also go to the Troubleshooting section under the “Resources” tab to find all of the diagnostic display codes and solutions
Audible signals will alert you that your lift is not on a charge point. The power supply to the stairlift should remain switched on at all times. If the stairlift batteries are completely dead, they may need replaced.
Use a damp cloth to clean the stairlift. Do NOT use chemical sprays or polish.
It will be processed 14 days after the installation of the person you referred to Acorn.
Only qualified Acorn engineers should repair your Acorn stairlift. You can purchase items such as keys, remotes, covers, etc to replace for your stairlift. You can find that section within “My Stairlifts".
First check if the main power supply is switched to on. Secondly, check that it is not your smoke alarm warning as a low battery.
As the stairlift is battery powered it will continue to work for a number of return journeys even if your home loses power. This means your stairlift will continue to work if the power supply is interrupted, for a limited number of trips.